Return Policy — Silva by Akshar

1. Damaged or Incorrect Products or Size Issues

If your item is damaged or there is a product or size issue, we offer a Free Return/Replacement.

2. Mandatory Unboxing Video

To process a claim, you must record a continuous unboxing video from the moment you open the courier seal. This is required to verify the condition of the parcel.

3. Product Barcode Tag Requirement

Every piece comes with a barcode tag. If the barcode tag is cut, removed, or tampered with, the item is strictly ineligible for return.

4. Condition for Return

Items must be unworn, unused, and returned in their original Silva box with all packaging intact.

5. 3 Days Window

You must raise return request within 3 days of delivery.

6. How to Submit a Return Request

Tap the Return Icon located in the top navigation header on our website. Enter your Order ID and contact details, select your specific return reason from the dropdown, and upload clear photos of the item (showing the attached barcode tag) along with the mandatory continuous unboxing video.

Note: Without the unboxing video, return requests will not be approved. Our team will review your submission within 24–48 hours to schedule a reverse pickup.

If you face any issues, contact our support team via WhatsApp at +91-9021760898 or email silvabyakshar@gmail.com.

7. Store Credit Policy

We do not provide cash refunds. For all approved returns, the amount will be credited to your account as Store Credit, valid for 365 days (one year) from the date of issue.