Cancellation And Refund Policy
1. Order Cancellation Policy
- Before Dispatch: You can cancel your order before the order has been dispatched.
- Post Dispatch: Once an order has been handed over to the courier partner, it cannot be cancelled. It will have to be treated under our Return & Replacement guidelines upon delivery.
2. Return & Replacement Window
- We offer a Free Replacement or Store Credit for items that are damaged in transit, defective, or have size/product mismatch issues.
- Return/Replacement requests must be raised within 3 days (72 hours) of parcel delivery.
3. Mandatory Unboxing Video Requirement
- To ensure fairness and verify transit issues, a continuous, uncut 360° unboxing video is strictly mandatory.
- The video recording must start before the courier polybag seal is opened and clearly show the shipping label, packaging, and the product inspection in one uninterrupted clip. Claims without an uncut unboxing video cannot be entertained.
4. Conditions for Return Eligibility
- Every jewellery item comes with an authentic Barcode Security Tag. If this barcode tag is removed, broken, or tampered with, the product becomes strictly ineligible for return/replacement.
- The product must be completely unused, unworn, and returned in its original Silva signature jewellery box with all inserts intact.
5. Refunds via Store Credit
- We do not offer direct bank/cash refunds.
- Once your returned item arrives at our facility and passes the quality inspection, your return amount will be credited to your account as Store Credit.
- Validity: Store credit is valid for 365 days (1 year) from the date of issue and can be applied towards any future purchase on silvabyakshar.com.
